Delivery Service & Charges
We offer a delivery service to most UK mainland addresses. We can deliver beyond the UK mainland but will need to quote you a price for this via email or phone.
Our standard delivery charge is £10 for orders of under £100 to a single address in most parts of the UK mainland. Delivery is free for orders of £100 or more to one address in most parts of the UK mainland. We offer evening and weekend deliveries in the London area.
We will offer you various delivery options when we contact you to confirm your order. Unless otherwise stated, we will be able to deliver within 5 working days of receipt of your order although many of our deliveries are done within 3. If you have a deadline by which you need the wine, please let us know.
We require the goods to be signed for upon delivery unless you provide us with alternative delivery intructions which you can let us know when we are arranging delivery.
Damage and Mis-delivery
If your order goes missing or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can. In the event that we cannot replace the missing or damaged goods, we will give you a full refund. Claims for non-delivery must be made within 30 days of your order date.
If, for any reason, you are unhappy with your delivery from us, please notify us within 14 days of receipt of your order and we'll arrange to collect and credit the goods you wish to return to us.